`Domestic Cleaning

 Terms of Business Trading Agreement (BTA) between 'Customer' and Spotless Living Cleaning Solutions (SLCS) All business transactions between SLCS and the Customer shall be governed by our billing documentation and this BTA.

 This BTA alongside our billing letter forms and constitutes the whole Agreement between the Customer and SLCS and cannot be amended unless agreed in writing by SLCS and the Customer. 

Service

 The services to be provided by SLCS under this BTA shall commence on the day of the first clean.  If SLCS considers it necessary to make variations in the service supply, SLCS reserves the right to make these variations as it sees fit. All cleaners available for introduction shall be vetted using all reasonable endeavours to an extent that SLCS considers fit in its sole discretion.

 The amounts payable by the Customer toSLCS and directly to the Cleaner shall be set out in the billing letter which shall specify any additional charges and one-off payments as well as amounts payable by the Customer directly to the cleaner.

 Payment to SLCS shall be made by way of a monthly advance payment (standing order or Direct Debit). Responsibility for all payments to the cleaner shall at all times remain with the Customer. All payments to the cleaner shall be made in cash on the day when services are performed by the cleaner or as otherwise agreed with the cleaner.

  Irrespective of whether or not a Customer is using a cleaner introduced by SLCS all payments to SLCS other than one-off payments, will continue until the agreement is terminated lawfully in accordance with our cancellation policy.

SLCS will not refund any advance payment upon receipt of termination notice from the Customer. No refunds will be given during notice period.  If a Customer declines the service no refunds will be made.  If for any reason the Customer continues to pay SLCS following termination, we reserve the right to charge a reasonable administration fee for each overpayment. 

 SLCS reserves the right to claim interest at market rates for overdue fees. Where the Customer cancels an appointment with less than 12 hours' notice, the Customer shall pay to the cleaner a late cancellation charge of £15.

It is the Client's responsibility to ensure access to the  property for the cleaning to be carried out. If the cleaner cannot access the property through no fault of their own, full payment is due.

Insurance Cover

 AllSLCS cleaners whose services are used by the Customer will be covered primarily by the Customer's own insurance policies and as a contingency, covered by SLCS  Public Liability policy which has a limit of £1 million of public liability including damage or loss to the Customer on the express condition that such loss and/or damage is caused by negligence of the cleaner which was introduced by SLCS. The policy covers damage or loss on an indemnity basis provided that the damage or loss in each event is greater than £100 and the policy does not cover possession or property theft. SLCS cannot accept liability for the first £100 of each item in any claim, which shall be for the  Customer's account. The policy covers damage that the cleaner may cause when carrying out his or her duties & is subject to other terms which are available upon request. Bleach is a banned substance & spills are not covered. SLCS accepts no liability for insurance unless the fee has been paid to SLCS in advance. 

Liability exclusion

 To the extent that such exclusions are allowed at law and excepting claims for bodily injury or death due to negligence on the part of SLCS , their employees or any introduced cleaner,SLCS does not accept any responsibility for any type of damage or loss to the Customer or the Customer's goods or premises even if the terms of the BTA are breached by a SLCS employee, (or the introduced cleaner) whether wilfully or negligently, in contract or in delict, in breach of express or implied terms which includes omission of duty by SLCS or its introduced cleaners. 

 SLCS accepts no liability for any failure of service in any way relating to this BTA including 'acts of god'.  SLCS will not be held liable to carry out unfinished tasks, nor will it incur liability for not carrying out terms of this BTA if the Customer is in breach of any obligation to SLCS. The Customer must give reasonable time to allow SLCS to put right any breach. SLCS shall have the right to terminate the agreement if unable to put right the breach. In such an instance, SLCS  shall have the same action or redress against the Customer as if it were the Customer that was in breach enabling SLCS to terminate the agreement.  The ownership and responsibility for the return of Customer keys remains between the Customer and the cleaner. SLCS cannot accept any responsibility  for losses that arise out such instances.