How many hours do I need?

 It depends on the size of your home, how many rooms and how much is in them, plus the quality and depth of cleaning that you require.

Ultimately the choice is yours, and you may want fewer or more hours and then prioritise the rooms and jobs to be completed.

 How much will I pay?

Our hourly rates include the cleaner's wage and the agency fee. Agency fee  is payable monthly in advance by DD. Rates vary depending on the area you're in and the number of hours you require each week. If you'd like a free quote, then contact us! All we require from you is the approximate number of hours you need and your postcode. 

 What sort of contract am I tied in to?

We don't believe in long and complicated contracts and do believe in being fair. Naturally, like any business, we have to have terms and conditions, and these can be found in the footer of any page. If you do ever need to cancel, all we ask is that you give us 2 month's notice.

 Do I have to supply cleaning products & equipment?

Yes, our cleaners do not carry their own cleaning products or equipment. The majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance. 

 Can I have an evening or weekend clean?

Yes of course! Our cleaners are fully flexible and will take on evening or weekend cleaning work. Please note in certain areas a supplement hourly charge may be added for cleans after 6pm or at weekends. 

 Can I have a clean once a month?

 Most of our offices do not do monthly cleans - typically our most infrequent clean is every fortnight, or a one off. 

Do you have insurance cover?

 Yes, including a minimum of £1,000,000 public liability insurance. In line with all other insurance policies, this is indemnity cover not new for old and there is an excess on the policy. To keep costs reasonable, the excess is £100 per claim. 

Can I use the cleaner without paying agency fee?

No, please do not ask the cleaner to work for you privately. Apart from being breach of contract, it can lead to cleaners losing their livelihood, and of course, being uninsured.